Business Skills Overview
All courses are 1 day duration.
| Course | Description |
| Managing stress | In a business environment in a term a period of great uncertainty |
| Equality and diversity | A course aimed at those people who are required to go through a E&D course – the course is compelling and interactive |
| Applying real time management skills with the view to being more effective | |
| Business readiness | Preparing staff to be more commercially aware in competitive environment |
| Drafting, Implementing and monitoring Service Level Agreements | |
| Learning new negotiation skills for better budget effectiveness | |
| Introductory project management course | Aimed at those who are about to move into project management or who need to understand the basics of project management |
| Country and culture | Tailored courses aimed at staff who either sell or market themselves on an international basis |
| An introductory course on management | Course aimed at those aspiring to move into either team leading or first line management roles |
| Leadership and management | Tailored courses aimed either first line or middle management staff (could be run along the lines of the CMI or ILM approach) |
| Partnership and teamwork | A course aimed either at individuals or teams needing to improve cohesiveness and targeted outcomes) |
| Problem solving | Aimed at teams and or individuals |
| Presentation skills | This a lively course where delegates get to understand the essentials when presenting and then have the opportunity in identifying their styles and an opportunity to change unwanted behaviours (delegates are videoed) |
| Call handling skills | Interactive course is aimed at people either involved with selling / marketing on the phone |
| Impact and influence | A course aimed at those people who need to develop their influencing skills in the workplace – helping people become more confident and effective team players |
| Performance management | A course aimed at those people who needing to conduct performance appraisals, or implement CDP programmes etc. |
| Sales skills | This course can be either delivered to telesales / telemarketing |
| Team development | This is a course aimed at those managers who would like to develop their teams over a period of time achieving specific outcomes |
| Emotional intelligence | A course aimed at those who would like to apply their new insight into emotional intelligence – this is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more |
| Communication programmes | A course aimed at those who need implement a corporate wide communications strategy taking into account all the various communication channels, imagery, content and audiences |
| Effective communications and decision making | |
| Conflict management | A course aimed at identifying conflict, dealing and managing the conflict and then embedding appropriate behaviours to sustain relationships recovering from conflict |
